A QUALITY-BASED METHODOLOGY

multiple-media.com is a member of the Quebec Association for Quality (Mouvement Québécois de la Qualité), which has devised a management tool based on the Malcolm Baldridge National Quality Award, the international reference in Quality Management.

This means we review each and every one of our business processes periodically and systematically, for maximum efficiency. Our reference tool - the Qualimeter* - comprises seven elements:

Leadership Information and analysis Strategic planning Human resources development and management Process management Business results Client focus and satisfaction

This is more than a process: it's our business philosophy !

* Adapted from the Malcolm Baldridge National Quality Award by the Mouvement Québécois de la Qualité.